Terms of service

Earshot (earshotlabs.com) is operated by Learnlab LLC (“we”, “us”). These terms cover your use of Earshot. By creating an account or using Earshot, you agree to them. If you don't agree, please don't use it.

What Earshot is

Earshot is a research tool. You type a topic, an audience or an idea, and it shows what people search for and ask about it, with demand figures gathered from outside sources and analysis made by AI. We may add, change or remove features at any time.

Price and free trial

• Earshot costs US$39 a month or US$390 a year.
• New accounts start with a 7-day free trial. You need to give a payment card when you sign up. If you don't cancel before the trial ends, your card is charged automatically for the plan you chose.
• We email you the day before your trial ends, with the date and amount of the charge.
• Your plan then renews automatically each month or each year, and your card is charged at each renewal, until you cancel.
• Payments are handled by Stripe.

Cancelling

You can cancel at any time from the Billing page (under your initials, at the top right). After you cancel, you keep access until the end of the month or year you have paid for, and you are not charged again. We don't give refunds, including for part of a month or year. If you cancel during the free trial, you are not charged.

If a payment fails, we try your card again over the following days. If it still fails, your plan ends. Either way, when your plan ends you can still sign in and see everything you made, but you can't run new research until you subscribe again.

Students

Students who sign up with a valid class code from their instructor get a free account, with no card needed. We may stop accepting a class code for new sign-ups at any time; students who already signed up with it keep their account.

Daily limits

Each account can start a set number of new research runs a day (for example new topics, audiences, content plans and briefs). The limits are higher on a paid plan or a class code than during the free trial, and the app tells you when you reach one. Anything already researched still opens. Limits reset at midnight US Pacific time. We may change the limits.

Your account

• Give accurate information when you sign up, and keep your password to yourself.
• You're responsible for what happens under your account.
• One account per person. Don't share accounts or create accounts for others without their permission.

Fair use

Earshot is shared by everyone who uses it, so please don't:

• use scripts, bots or other automated tools to run searches or copy results in bulk;
• try to overload, break into, or get around the limits of the service;
• use Earshot for anything unlawful, or to research topics in order to harm others;
• resell or redistribute Earshot itself as your own service.

We may limit, suspend or close an account that breaks these rules.

The results

Search volumes, intent labels and clusters are estimates. They come from third parties (such as Google and Wikipedia) and from AI analysis, and they can be incomplete, out of date or wrong. Treat them as one input to your decisions, not a guarantee. You may use what Earshot shows you for your own work, including commercial work.

Searches and results are shared: anyone who researches the same topic sees the same results. Don't search for anything you need to keep confidential.

YouTube

Earshot's YouTube features use YouTube API Services. By using them you agree to be bound by the YouTube Terms of Service. Google's handling of the data is covered by the Google Privacy Policy.

No warranty

Earshot is provided “as is”, without warranties of any kind, express or implied. We don't promise it will always be available, error-free or suitable for a particular purpose.

Limits on liability

To the fullest extent the law allows, we are not liable for any indirect, incidental or consequential loss, or for lost profits, revenue or data, arising from your use of Earshot or reliance on its results. Our total liability for any claim is limited to the amount you paid us for Earshot in the 12 months before the claim.

Privacy

How we handle your information is explained in the privacy policy.

Ending

You can cancel and ask us to delete your account at any time. We may stop offering Earshot, with reasonable notice to account holders where we can.

Changes to these terms

We may update these terms. We'll change the date at the top, and tell account holders by email about significant changes. Continuing to use Earshot after a change means you accept the new terms.

Contact

Questions about these terms: Learnlab LLC, hello@earshotlabs.com.